{"id":154,"date":"2017-06-01T15:29:29","date_gmt":"2017-06-01T18:29:29","guid":{"rendered":"http:\/\/waconsultoriacomercial.com.br\/blog\/?p=154"},"modified":"2017-06-20T11:16:35","modified_gmt":"2017-06-20T14:16:35","slug":"5-atitudes-para-engajar-clientes","status":"publish","type":"post","link":"https:\/\/waconsultoriacomercial.com.br\/blog\/5-atitudes-para-engajar-clientes\/","title":{"rendered":"5 atitudes que funcionam para engajar clientes"},"content":{"rendered":"

\"atitudes<\/p>\n

Atitudes “matadoras” para engajar clientes<\/h1>\n


\nSe voc\u00ea estivesse no lugar do seu prospect<\/em>, que tipo de atitude voc\u00ea gostaria que o representante de vendas tivesse? Ser\u00e1 que tudo aquilo que voc\u00ea pratica para engajar clientes \u00e9, de fato, aquilo que eles\u00a0consideram valoroso e interessante para o dia a dia?<\/span><\/p>\n


\nPesquisas realizadas pela University of Columbia<\/em><\/a><\/strong> afirmam que, diferentemente do que os vendedores pensam, para fechar uma nova conta n\u00e3o basta apenas impressionar. O que funciona, para 70% das pessoas, \u00e9 o modo pelo qual a conversa\u00e7\u00e3o \u00e9 direcionada.<\/span><\/p>\n


\nIsto \u00e9: os clientes, antes de mais nada, querem ser tratados como pessoas que precisam ser ouvidas e entendidas. Eles anseiam por aten\u00e7\u00e3o, orienta\u00e7\u00e3o e dire\u00e7\u00e3o. Caber\u00e1 a voc\u00ea vestir este figurino, tornando-se uma ferramenta de aux\u00edlio que \u00e9 \u00e9tica, respons\u00e1vel e entrega o sucesso que eles desejam.<\/span><\/p>\n


\nPara escutar um \u201csim\u201d com muito mais frequ\u00eancia, portanto, listamos alguns comportamentos e atitudes para engajar clientes<\/strong> que n\u00e3o podem faltar na sua pr\u00f3xima prospec\u00e7\u00e3o. Papel, caneta, disposi\u00e7\u00e3o para aplic\u00e1-las e m\u00e3os \u00e0 obra.<\/span><\/p>\n


\nMostre-me fatos comprovados<\/strong><\/h2>\n

\u201cSou um cliente que tenho um dia a dia corrido e j\u00e1 estou cansado de ser enganado pelas estrat\u00e9gias de comunica\u00e7\u00e3o e marketing\u201d. Esta afirma\u00e7\u00e3o traduz exatamente o que se passa na cabe\u00e7a do seu prospect<\/em>. Ao realizar uma nova prospec\u00e7\u00e3o, chega de \u201cbalela\u201d e \u201cconversa fiada\u201d. Depois de conhecer a realidade da pessoa que est\u00e1 bem na sua frente, v\u00e1 direto ao ponto, prove o que voc\u00ea faz, como faz e o que \u00e9 capaz de entregar.<\/span><\/p>\n


\nNunca diga a palavra \u201csinceramente\u201d<\/strong><\/h2>\n

\u201cSe ele est\u00e1 usando a palavra \u201csinceramente\u201d agora, isto quer dizer que anteriormente ele n\u00e3o foi sincero?\u201d Esta proposi\u00e7\u00e3o passa na cabe\u00e7a do usu\u00e1rio toda vez que voc\u00ea, vendedor, utiliza os jarg\u00f5es \u201csinceramente\u201d e \u201chonestamente\u201d. Elimine-os do seu vocabul\u00e1rio e seja realmente\u00a0sincero em todas as suas abordagens.<\/span><\/p>\n


\nJustifique que a sua empresa \u00e9 boa mesmo<\/strong><\/h2>\n

\u201cEssa empresa \u00e9 boa mesmo, ent\u00e3o, onde est\u00e3o as veicula\u00e7\u00f5es que me mostram que tudo isso \u00e9 verdade?\u201d Sim, o cliente quer ver em quais revistas, sites ou jornais j\u00e1 citaram a sua empresa. Antecipe-se! Tenha em m\u00e3os uma apresenta\u00e7\u00e3o que 3 ou 4 slides que podem tirar todas as poss\u00edveis d\u00favidas que se passam em sua cabe\u00e7a.<\/span><\/p>\n


\nSitue seus clientes satisfeitos<\/strong><\/h2>\n

\u201cO que ser\u00e1 que os clientes dizem sobre esta empresa?\u201d Esta pergunta \u00e9 a mais comum de todas, afinal, conhecer o que os outros dizem faz com que as pessoas se sintam reconfortadas para decidir o pr\u00f3ximo passo. Quer antecipar poss\u00edveis adversidades na hora de fechar uma venda? Leve em seu case uma amostra de depoimentos, v\u00eddeos e coment\u00e1rios deixados em seu site ou redes sociais.<\/span><\/p>\n


\nSeja bem-humorado e me fa\u00e7a rir<\/strong><\/h2>\n

\u201cO que esta pessoa mal-humorada est\u00e1 fazendo na minha frente?\u201d N\u00e3o se assuste, mas \u00e9 exatamente isso que o seu futuro parceiro est\u00e1 pensando de voc\u00ea! Seja amig\u00e1vel, fa\u00e7a-o sorrir e aumente, e muito, as chances da sua venda ser concretizada. Para a biologia do comportamento do consumidor, quando um prospect<\/em> sorri para voc\u00ea, 43% da venda est\u00e1 conclu\u00edda. Para engajar clientes, sorriso no rosto, gentileza e boas vendas<\/a><\/strong>! \ud83d\ude09<\/span><\/p>\n

\"assinatura<\/p>\n","protected":false},"excerpt":{"rendered":"

Atitudes “matadoras” para engajar clientes Se voc\u00ea estivesse no lugar do seu prospect, que tipo de atitude voc\u00ea gostaria que o representante de vendas tivesse? Ser\u00e1 que tudo aquilo que voc\u00ea pratica para engajar clientes \u00e9, de fato, aquilo que eles\u00a0consideram valoroso e interessante para o dia a dia? Pesquisas realizadas pela University of ColumbiaLeia mais sobre5 atitudes que funcionam para engajar clientes<\/span>[…]<\/a><\/p>\n","protected":false},"author":2,"featured_media":360,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[29,4],"class_list":["post-154","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-prospeccao-de-clientes","tag-atitudes","tag-prospeccao-de-clientes"],"yoast_head":"\n5 atitudes que voc\u00ea precisa dominar para engajar clientes<\/title>\n<meta name=\"description\" content=\"Engajar clientes \u00e9 muito mais f\u00e1cil do que voc\u00ea imagina. 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